Shipping policy.
This shipping policy outlines the delivery times, costs, and methods for products purchased on our website.
We are committed to ensuring fast and secure shipments, keeping our customers informed about the status of their orders at all times.
From our online store, we ship to the following countries: Italy, Austria, Belgium, Finland, France, Germany, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Denmark, Greece, Ireland, Luxembourg, Norway, the United Kingdom (UK), and the Czech Republic.
For purchases outside these countries, please contact us at info@amitrani.com
to receive a personalized shipping quote.
Standard Shipping
Standard shipping includes curbside delivery only and does not include unpacking or removal of packaging materials.
Additional services, such as delivery to the upper floors or installation, can be arranged upon request and may incur extra charges.
Items may ship separately and with different delivery methods.
We will contact you with any questions we may have if your order has split shipments.
Room of Choice Delivery.
The delivery team does the lifting for you. They’ll bring your item(s) inside
and place it in your room of choice.* For an additional fee, they will remove and dispose of all packaging.
Room of Choice Delivery is available with additional fees. Please reach out at info@amitrani.com.
Measuring
Please, measure your space ahead of time to make sure your purchase will fit in not only your space, but also all the areas it will pass through during delivery (for example, all entry-ways, doorways, corridors). If you have any questions about item dimensions, please let us know.
Inspection upon delivery
We kindly ask customers to carefully inspect the package upon delivery.
If any visible damage to the packaging or product is noticed, please accept the goods with reservation and contact us promptly, attaching detailed photos of the damage.
An authorized individual must be present at the delivery address during the scheduled delivery window to receive, inspect, and sign the delivery receipt.
If you’re not 100% sure about your purchase, we recommend that you retain all original packaging. That will make it possible for you to return it to us.
Manufacturing and Shipping time.
Manufacturing time : All of our products are made to order to ensure the highest commitment to quality. From confirmation of order the lead time is usually 5-6 weeks.
Shipping time is usually 6-10 days, you will receive an email when your order is ready to be shipped. If you live in a remote area, there may be delays.
Order Inspection
Please inspect your purchase immediately upon receipt. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately at info@amitrani.com so we can evaluate the damage and arrange for a replacement.
Damaged Products
If an item arrives damaged, please notify us within 5 days of receipt, and we will make arrangements for a replacement or a refund as necessary. We require photos of the reported issue to properly resolve the situation.
Return policy.
If you are not completely satisfied with your purchase, please contact us at info@amitrani.com to initiate a return.
Items are eligible for a return within 14 days of original receipt.
To receive a refund, the returned product must arrive at our warehouse in its original condition with all original packaging.
Return Shipping Costs
Customers are responsible for all return shipping costs. Original delivery fees are non-refundable.
Custom products
Returns are not accepted for custom products.
Prices and availability
All prices displayed on our website are shown in Euro (€) and are subject to any applicable taxes in accordance with state and local laws.
Availability, prices, and delivery rates are subject to change without prior notice.
While we strive for accuracy, errors may occur in the prices, descriptions, or images of certain products. We therefore reserve the right to limit or cancel orders related to such items and to correct any errors, inaccuracies, or omissions at any time.
Payment Methods.
We accept the following payment methods: credit and debit cards, PayPal, bank transfer, Apple Pay, and Google Pay.
All payments are securely processed through PayPal’s platform, allowing transactions to be completed even without a PayPal account.
Amitrani never has access to or stores any customer payment information, as all transactions are handled exclusively through PayPal’s secure systems.